Details for CLIENT SERVICES MANAGER - OKANOGAN REGIONAL HUMANE

Okanogan Regional Humane is now interviewing for a Client Services Manager (CMS) at our spay & neuter clinic located at 398 Omak River Road in Omak. For more information or to set up an interview appointment contact Dot Schank at 509-322-1333.

Job Summary:

The CSM coordinates and maintains scheduling for Okanogan Regional Humane clients, greets customers, answers phones, records data, statistics and communications, and . manages a calm and organized environment.

Qualifications:

• High School Diploma or GED.

• Driver’s License with no negative driving history.

• Current Resume

• Prior scheduling experience preferred.

• Bilingual English/Spanish preferred but not required.

• Interpersonal, organizational and communication skills.

• Basic computer skills including Office 2010, spreadsheets, Google Docs.

• Patience, problem solving, and the ability to deescalate stressful situations.

• Compassion and empathy for cats and dogs.

Responsibilities:

• Respond quickly to appointment requests.

• Maintain waiting lists.

• Schedule appointments.

• Mail reminders, applications, etc.

• Maintain statistics.

• Maintain confidentiality.

• General office duties include; data entry, filing, reception, answering phones and helping with fundraising programs.

• Supervise Trap/Neuter/Return program which includes restocking trap supplies and check in and out of traps.

• Follow Covid-19 protocol including vaccination.

• Other duties as assigned.

Working environment:

Business casual attire. There will be sitting, standing, mild to moderate lifting, and cleaning. We welcome friendliness and a congenial working environment.

We are an equal opportunity employer and welcome diversity.

Hours and Compensation:

Eight hours a day three days a week at $15.00 per hour.

Possibility of five days a week in the future.

There are currently no health benefits provided.

References

At least two references are required.

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